Contact
Talk to humans who actually know pets.
Two ways to reach us — and a six-question FAQ that probably already has your answer.
Visit our shop
74 Pine St, NY, NY 10005
Open daily, 10am – 7pm
Send a message
Tell us what’s up.
The more you tell us up front — order number, pet species, brand — the faster we can actually help.
Quick answers
The questions everyone asks first.
How much does shipping cost?
Free on orders over $49 — every state, no zones, no surcharges. Under $49 it’s a flat $5.99 anywhere in the contiguous US. Alaska, Hawaii, and PO boxes use real-time USPS rates at checkout.
How fast is delivery?
Most orders ship the same business day if placed before 1pm PT and arrive in 2–4 business days. You’ll get a tracking link by email the moment your label prints — and another one when it’s out for delivery.
What’s your return policy?
30 days, no questions, no restocking fee. Even on opened bags of food (we donate untouched portions to local shelter partners). Just email support with your order number and we’ll send a prepaid label.
My package didn’t arrive. What now?
If tracking says delivered but it’s not on your doorstep, give it 24 hours — carriers sometimes mark in advance. After that, reply to your shipping email and we’ll either re-ship or refund the same day. No claim forms.
How does Subscribe & Save work?
Pick any product, choose a delivery cadence (4, 6, or 8 weeks), and you’ll save 10% on every reorder. Skip, swap, pause, or cancel from your account — no calls, no chasing anyone.
Can I order prescription diets?
Yes — we carry Hill’s Prescription Diet, Royal Canin Veterinary, and Purina Pro Plan Veterinary. Upload your vet’s script during checkout, or have your clinic email it to office@example.org. We’ll verify in under an hour during business days.
Still stuck? Drop us a line above.